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[W]e don’t treat customer service as a cost center . . . and we don’t outsource customer service to save money. We apply the same rigorous hiring standards in that department as in any other function. We strongly believe that our service centers are a critical part of the customer experience and that if something goes wrong and we’re able to fix it, we’ll have that customer for life. And our data confirms that.” - Darren Huston
– Darren Huston
Safeguarding shareholder value from workplace violence
– Paul Viollis
We are one of their largest partners.
It's not that travel is immune: people might go shorter distances, they might trade down...but they still move.
I don't think there's any change in the medium to long term trends in China, it's not that travel is immune: people might go shorter distances, they might trade down...but they still move.
