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If you can't describe what you are doing as a process, you don't know what you're doing.

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W. Edwards Deming

William Edwards Deming (October 14, 1900 - December 20, 1993) was an American statistician, professor, author, lecturer, and consultant. Deming is widely credited with improving production in the United States during World War II, although he is perhaps best known for his work in Japan. There, from 1950 onward he taught top management how to improve design (and thus service), product quality, testing and sales (the last through global markets) through various methods, including the application of statistical methods

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    Wenn Sie nicht beschreiben können, was Sie als Prozess tun, wissen Sie nicht, was Sie tun.

    プロセスとして何をしているのかを説明できない場合、何をしているのかわかりません。

    ne yaptığınızı bir süreç olarak tanımlayamıyorsanız, ne yaptığınızı bilmiyorsunuzdur.

    如果您无法描述您在做什么，那么您就不知道自己在做什么。

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