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Empathy means putting yourself in someone else's shoes, and to think with someone else's heart and mind, so that you can understand where the other person comes from. Empathy is the greatest virtue in any relationship, personal as well as professional alike. When you are able to empathize, you not only make great bonds with others, but also create overall positivity in society. You don't have to experience either pain or struggle yourself to empathize, for empathy will come straight from your heart and will flow in your veins - when it's already there. Cheers!