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When you first speak with the customer service agent about the glass being half-empty or half-full, she/he will agree with you that the glass is half full/empty, and she/he will do anything in her/his power to fill the glass up at no extra cost to you. However, after a full investigation you will be informed, eight to ten weeks later, that you had mistakenly received a half full/empty glass since you only paid for a quarter. You therefore received a half full/empty glass at the price of a quarter-full/three-quarters empty glass. You should consider yourself very lucky, and that any further complaints might result in your having to return the half full/empty glass at your own cost of shipping and handling, with no guarantee of any refund. You are also asked to fill out an electronic review to provide your thoughts on how your customer service experience was, and how it can be improved further.