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Tom Peters

Thomas J. Peters (born November 7, 1942) is an American writer on business management practices, best-known for, In Search of Excellence (co-authored with Robert H. Waterman, Jr)

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All business success rests on something labeled a sale, which at least momentarily weds company and customer.

– Tom Peters

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Underpromise overdeliver.

– Tom Peters

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Five daily newspapers arrive in my California driveway. The New York times and the Wall Street Journal are supplemented by three local papers. As for magazines, I read, or at least skim, Business Week, Forbes, The Economist, INC; Industry Week, Fortune. Other subscriptions include Sales and Marketing Management, Modern Health Care, Progressive Grocer, High Tech Business, and Slaon Management Review from MIT. I religiously read Business Tokyo, Asia Week, and Far Eastern Economic Review. I glance at Newsweek and Time ... but I devour the New Republic, Policy Review, Foreign Affairs, The Washington Monthly, and Public Interest. How about books? A dozen or more each month.

– Tom Peters

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Communication is everyone's panacea for everything.

– Tom Peters

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Excellent firms don't believe in excellence -- only in constant improvement and constant change.

– Tom Peters

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Good managers have a bias for action.

– Tom Peters

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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

– Tom Peters

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The simple act of playing positive attention to people has a great deal to do with productivity.

– Tom Peters

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We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments.

– Tom Peters

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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.

– Tom Peters

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