Quotes from the news wire:
Thanks to the quick action of our crew and customers, one customer was restrained after becoming a security concern on United flight 2609 from Los Angeles to Boston.
Found on CNN 1 year ago
The FAA needs more funding, they need more investment for technology.
Found on CNN 1 year ago
After our aircraft experienced a mechanical issue shortly after takeoff, it remained in the air to burn fuel and then landed safely, passengers deplaned at the gate and a new aircraft is scheduled to depart this morning.
Found on CNN 2 years ago
While Omicron is impacting near term demand, we remain optimistic about the spring and excited about the summer and beyond.
Found on CNN 2 years ago
Our rationale for requiring the vaccine for all United's US-based employees was simple -- to keep our people safe, the truth is this : everyone is safer when everyone is vaccinated, and vaccine requirements work.
Found on CNN 3 years ago
United Flight 328 experienced an engine failure and safely returned to Denver International. We are in contact with the The FAA, The NTSB and local law enforcement, the NTSB is investigating and has directed that any persons with debris from this event contact their local law enforcement agency.
Found on CNN 3 years ago
When we hear from customers about where we can improve, getting rid of this fee is often the top request, following previous tough times, airlines made difficult decisions to survive, sometimes at the expense of customer service. United Airlines won't be following that same playbook as we come out of this crisis.
Found on CNN 4 years ago
We thank him for his service throughout his career at United and for his exceptional efforts aboard Flight UA232 on July 19, 1989. His legacy will endure.
Found on CNN 5 years ago
Our pilots reacted quickly to ensure the safety of the aircraft and our customers, who deplaned using deployed slides after landing.
Found on Reuters 5 years ago
We've been able to find other ways to overcome the financial impact and we've been able to maintain our earnings guidance for the year.
Found on Reuters 5 years ago
The brand of the FAA has certainly been impacted by this.
Found on Reuters 5 years ago
Theres got to be a way to combat that stuff and not have it affect huge airports with such a little piece of technology.
Found on FOX News 5 years ago
A customer on United Express flight 3708 from Indianapolis to Newark was asked to gate check her oversized bag, and she refused to do so. She became verbally abusiveto the crew and they asked her to leave the aircraft. The customer refused and all customers were asked to deplane.Tominimize the inconvenience to our customers, we arranged for a different aircraft to make the flight from Indianapolis to Newark as soon as possible Monday night.
Found on FOX News 6 years ago
This was a tragic accident that should never have occurred, as pets should never be placed in the overhead bin. We assume full responsibility for this tragedy and express our deepest condolences to the family and are committed to supporting them, we are thoroughly investigating what occurred to prevent this from ever happening again.
Found on FOX News 6 years ago
Air Wisconsin Flight 3833 operating as United Express from Charlottesville, Va. to Washington Dulles International encountered turbulence because of high winds, a few customers onboard the regional jet became ill as the aircraft was preparing to land. The aircraft landed safely and taxied to its gate. No customers required medical attention because of the turbulence.
Found on FOX News 6 years ago
We were concerned by this issue and took immediate steps to fully understand what happened. After thoroughly examining our electronic records, we found that upon receiving a notification that Flight 788 was delayed due to weather, the customer appears to have canceled her flight from Houston to Washington, D.C., within the United mobile app, as part of the normal preboarding process, gate agents began clearing standby and upgrade customers, including the first customer on the waitlist for an upgrade.
Found on FOX News 7 years ago
We have spoken with our customer’s family to apologize. We are working with our team and our wheelchair assistance vendor at Newark to review what happened and to prevent this from happening again.
Found on FOX News 7 years ago
We look forward to implementing the improvements we have announced, which will put our customers at the center of everything we do.
Found on FOX News 7 years ago
Our crew immediately consulted with a MedLink physician on the ground who provided guidance throughout the incident and assured our crew that it was not a life-threatening matter.
Found on CNN 7 years ago
Our flight attendants helped a customer who was stung by what appeared to be a scorpion on a flight last week, our crew immediately consulted with a MedLink physician on the ground who provided guidance throughout the incident and assured our crew that it was not a life-threatening matter.
Found on CNN 7 years ago
It is our understanding that she deployed it intentionally.
Found on Reuters 8 years ago
While United did not operate the flight, Ms. Ahmad was our customer and we apologize to her for what occurred on the flight, after investigating this matter, United has ensured that the flight attendant, a Shuttle America employee, will no longer serve United customers.
Found on Reuters 9 years ago
The flight encountered turbulence while traveling from Newark to Honolulu, and a few passengers and flight attendants sustained injuries. Our primary focus is helping our passengers and crew, and our flight safety team will review what happened.
Found on FOX News 9 years ago
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