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Jackie Bray added, Bureaucracy and dysfunction, and all kinds of barriers to serving patients. The director of clinical operations at the Queens Hospital Center, Dr. Timothy Tan, also spoke with the Times and slammed the incompetence of city officials for not taking some of the pressure off overburdened hospitals, by sending more patients to the Billy Jean King facility. Knowing what our patients had to endure in an overcrowded emergency department, its frustrating how few patients were treated at facilities such as Billie Jean King.