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There are several ways in which hotel loyalty programs can meet and surpass consumer expectations: frequent promotions with concierge-quality services available to lower-tier members, automated check-ins without staff interaction; Wifi (which is no longer an amenity, but a requirement).

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    Quiz

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    Who Said, “We have nothing to fear, but fear itself”?
    A Evel Knievel
    B Lyndon B. Johnson
    C Franklin D. Roosevelt
    D John F. Kennedy