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I take that as a sign of confidence that customers understand. They understand that we messed up there, we did everything that we could to make it right, and that one quarter of them already have future travel booked on Southwest.

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    Quiz

    Are you a quotes master?

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    Who said : "Don't be so humble - you are not that great."?
    A Robin Williams
    B Ernest Hemingway
    C Golda Meir
    D Mahatma Gandhi