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[W]e don’t treat customer service as a cost center . . . and we don’t outsource customer service to save money. We apply the same rigorous hiring standards in that department as in any other function. We strongly believe that our service centers are a critical part of the customer experience and that if something goes wrong and we’re able to fix it, we’ll have that customer for life. And our data confirms that.” - Darren Huston

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    Quiz

    Are you a quotes master?

    »
    "Nowadays you can go anywhere in the world in a few hours, and nothing is fabulous any more."
    A Tom Cruise
    B Roald Dahl
    C Johnny Depp
    D J. K. Rowling