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[Bueller gestures toward a rack holding three placards that say: "Heard", "Understood", and "Pleasing".]Professor Bueller: Now, remember these three points: you must be heard, you must be understood, and you must be pleasing.Servo [as Bueller]: Oh, and you must have a wire rack.

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    Who said: "The art of leadership is saying no, not yes – it’s very easy to say yes.’"?
    A Franklin Delano Roosevelt
    B Donald Trump
    C Tony Blair
    D Mao Tse-Tung