ER, Season 4

Kerry:
[to documentary film crew] Sometimes I hesitate with a family before I give the news. I know I'm going to say something that will change their lives forever.

Carol:
You think that if you don't say it it'll be okay for a little while longer.

Doug:
I told this one mother that her son had been killed, and she said 'is it broken?' I'm looking at her, I don't know what she's saying. I'm just staring at her. So she said, 'his arm, is it broken? He's pitching tomorrow.' She just walked away.

Kerry:
Did you just let her leave like that?

Doug:
No, no. I called Carol and had her take care of it. [looks at camera] That's a true story.