Michael: [to Dwight] Here's what's going to happen. I am going to have to fix you, manage you two on a more personal scale, a more micro form of management. Jim, what is that called? Jim: Microgement. Michael: Boom, yes! Now, Jim is going to be the client. Dwight, you're going to have to sell to him without being aggressive, hostile or difficult. Let’s go. Dwight: All right, fine. Brrng-brrng! Jim: Hello? Dwight: Hello, this is Dwight Schrute from the Dunder Mifflin Paper Company. Jim: Well, that's great because I need paper. Dwight: Excellent. Then, you're in luck, because we are having a limited time offer only on everything. Jim: Wow. This is my lucky day. Michael: [to Dwight] Ask him his name. Dwight: What is your name, sir? Jim: I am Bill Buttlicker. Dwight: [pause] Really? That's your real name? Jim: How dare you? My family built this country by the way! Michael: Be respectful, Dwight. Please. Dwight: Yes, Michael. Jim: Could you hold on one second? That's my other line. Dwight: No, but I– Jim: Hello? [chuckles] No, I'm just on the phone with this stupid salesman. He's so dumb! Probably just gonna keep him on the line forever and not buy anything. Okay. Michael: [to Dwight] It's up to you to change his mind. Jim: [to Dwight] Sorry, that was a family emergency. Dwight: Oh, no. What's wrong? Jim: You know what? That's private. Michael: Boundaries, Dwight! Come on! Dwight: Oh, I'm sorry, Mr. Buttlicker. As I was saying. We are having a– Jim: Can you speak up a little bit louder? I'm hard of hearing. Dwight: Okay, as I was saying, right now we are having– Jim: You have to talk louder. Dwight: Okay! Our prices have never been lower! Jim: Son, you have to talk louder! Dwight: Never been lower! Jim: LOUDER, SON! Dwight: BUTTLICKER, OUR PRICES HAVE NEVER BEEN LOWER! Michael: Stop it! Stop it! Dwight: He— Michael: That is totally inappropriate! You should never yell at the client. You never yell at the client! Jim: Now, you listen to me, sir. Michael: Here we go. Jim: The three words I would describe you as is aggressive, hostile and definitely difficult. Michael: Give me the phone. Dwight: Please, Mr. Buttlicker— Jim: I'm irate right now! Michael: Give me the phone. Dwight: Please give me another chance, Mr. Buttlicker. Michael: Give me the phone. Give me the phone. Dwight: I have to put you on with my boss. Jim: Well, I should hope so. [Michael takes phone] Who is this? Michael: Hello, this is Michael Scott, regional manager. Jim: Well, this is William M. Buttlicker. Michael: Hello, Mr. Buttlicker. How may we help you? Jim: Michael, I like the sound of your voice. You know what I'm going to do? I'm going to buy one million dollars worth of paper products today. Dwight: [shakes fist, whispers] Yeah! Michael: [covers phone, whispers to Dwight] See how it's done? [into phone] Thank you very much, sir. I don't think you'll regret it. [to Dwight] See what I did? Dwight: You are the master. Jim: There is one condition, Michael. Michael: Yes. Jim: You have to fire the salesman that treated me so terribly. Dwight: Don't do it, Michael. Michael: [beat; whispers] It's a million-dollar sale...

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