Grey's Anatomy, Season 12

Meredith:
[to the interns] When you walk into a room to tell someone that their loved one has died, it's more than just a list of bullet points you've memorized. Yours is the face they will remember for the rest of their life. They were fine before they met you. They picked up their children from school, they made dinner, and they got a call. The police showed up at their door and brought them here with those children to this room so that you can give them the worst news of their entire life. You are changing this person's life forever. You are responsible for this moment. For the instant that person goes from wife to widow is you. All you. Nobody but you. So, this person isn't an inconvenience. They are not a box on a list to be checked off. You are a part of their life now. Your words, your face. So take that seriously and recognize the importance of your role. And respect the fact that that person's pain is the biggest thing in the room.